Mancan is currently assisting a Canton company hire an Advanced Customer Service Representative. Job Purpose Accurate and timely response to customer inquiries and product questions.
• Directly communicate with customers (i.e. users, distributors, sales/marketing, and company ordering entities) via phone, EDI, Internet, or fax, GEDI, etc.
• Provide support to customers for product related inquiries.
• Review and process orders received from customers.
• Developing all resources that aid in resolving customer inquiries.
• Actively engage in continuous improvement programs.
• Process and respond to customer inquiries, deductions, requirements, complaints, and other needs in the most expeditious and courteous manner possible (i.e. shipping errors, entry errors, and traffic questions).
• Make promise date commitments to customers as required and follow through to insure that commitments are either met or the customer receives as much advance notice as possible.
• Answer questions regarding department, distribution, and/or corporate policies and procedures to appropriate individuals as required.
• Assist in developing work procedures and work instructions.
• Participate in continuous program of training on products, promotions, policies, etc.
• Perform any other responsibilities as assigned.
• Two year technical degree or bachelor’s degree possessing a mechanical aptitude or equivalent relevant combination of education and experience.
• Two plus years’ experience in a customer service phone environment or equivalent.
• Knowledgeable in preparation of all export documentation for international shipments (applies to Ohio Customer Service).
• Excellent communication, presentation, and interpersonal skills.
• Product knowledge.
• Related industry experience.
• Training experience.
• Oracle knowledge.
• Foreign language (Spanish, French or Portuguese preferred).
• Previous international experience in a Logistics or Customer Service function (applies to Ohio and International Customer Service).
Pay is up to $20 per hour BOE
Hours are Monday through Friday 8am to 5pm
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Mancan Professional Temporary Staffing Employment Agency is hiring!!! We are the staffing company with a CAN DO ATTITUDE! An EXCITING new job is right around the corner for you! Not only will Mancan find you the perfect position, we also offer an abundance of benefits. When employed through Mancan you are eligible for paid vacations, holiday pay, 401K and medical coverage that includes vision and dental! Our dedicated staff cannot wait to assist you!
We have convenient hours all week long for you to come in and apply! Our standard application time are Monday through Friday from 9am to 3pm. If these hours do not work for you please contact your local office so we can accommodate a time that works best for you! IF ANYONE CAN, MANCAN! We are located at 1918 Fulton Rd. NW, Canton, OH 44709. Contact us at 330-492-2900
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