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Customer Care Representative

Code: 655280

Location: OH - Canton
Contact: CantonProfessionalJobs@mancan.com

Mancan Professional Temporary Staffing Employment Agency is helping a Canton company in need of some PART TIME Member Services Care Advocates. This position is part time, but it is permanent so they will get transitioned once they have completed their hours. The hours are 12:00 pm – 4:00 pm. The shift is Monday-Friday.

Must have call center experience or other related experience, computer / typing is a must and must be comfortable with it , medical terms / previous medical work is always a plus, but not mandatory, prior work in customer service field, and can multi-task.


Are you outgoing and have a dynamic personality? Is your specialty talking with customers? If so this is the job you have been looking for! This company has a way of making you feel like an important part of their team at all times. Never work another weekend again because the job hours are from 11am to 730pm Monday through Friday. This amazing schedule gives you the flexibility to do things in the morning before your shift. Apply soon to start the job of your dreams! Below will describe this position in detail.

The Medical Services Care Advocate is responsible for representing the company in a positive and professional manner. Provides assistance and guidance to the members or providers. Must be a positive person and provide excellent customer service with each client interaction.

Primary Duties and Responsibilities:
Communicate effectively with members/providers in a positive and professional manner
1.Provide product and service information to existing members/providers
2.Assist members/providers by providing information and answering questions about LHS requirements for eligibility
3.Distribute information by mail or e-mail
4.Update/change member’s accounts
5.Become familiar with database of membership information on in house software system
6.Provide assistance and support to other members of the service team
7.Know types of bills that can be shared/not shared
8.Verify shared amounts
9.Answer medical expense questions
10.Answer general medical information
11.Give providers billing information

Secondary Duties and Responsibilities:
Stuff envelopes
Special calling projects
Following up on return mail
Required Qualifications & Skills:
Customer Service, Product Knowledge, Problem Solving, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking, Computer Knowledge, Ability to navigate through proprietary software program, Typing, Medical Information


Preferred Qualifications & Skills:
Medical Training
Experience in a call center or customer service environment preferred
Required Education:
High school diploma, Medical Training
Preferred Education/Certifications:
STNA, LPN, MA, Phlebotomist, Social Worker, Lab Tech Other Medical Position
Working Environment:
Professional office environment


Physical Requirements:
90% sitting
10% walking including stairs
Ability to lift up to 20 pounds

Mancan Professional Temporary Staffing Employment Agency is hiring!!! We are the staffing company with a CAN DO ATTITUDE! An EXCITING new job is right around the corner for you! Not only will Mancan find you the perfect position, we also offer an abundance of benefits. When employed through Mancan you are eligible for paid vacations, holiday pay, 401K and medical coverage that includes vision and dental! Our dedicated staff cannot wait to assist you!


We have convenient hours all week long for you to come in and apply! Our standard application time are Monday through Friday from 9am to 3pm. If these hours do not work for you please contact your local office so we can accommodate a time that works best for you! IF ANYONE CAN, MANCAN! We are located at 1918 Fulton Rd. NW, Canton, OH 44709. Contact us at 330-492-2900


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