Your Office: McMurray or Select location

Customer Services Specialist

Code: 656594

Location: OH - Cuyahoga Falls
Contact: CuyahogaFallsJobs@mancan.com

A Cuyahoga Falls manufacturing company is seeking a Customer Service Representative. The hours are M-F 8am-5pm and the pay rate is $13-$15/hr BOE
Essential Functions:
1.Customer Service Management
•Take customer in-coming orders via email or phone
•Process service calls via phone or customer specific ordering systems
•Problem definition and resolution with the customer before entering the order
•Process paperwork, enter and track sales orders for repair parts in SAP
•Create pick list for the floor to fulfill the order
•Follow up with service companies to ensure work was performed

2.Installations
•Coordinating the installations with the customer and the general contractor to perform it
•Utilize SAP to track install orders, to set up new service providers and document the price and process for each job
•Contact the third-party service providers to determine type of work needed and to coordinate schedules and scope of work
•Research third-party service providers in the area comparing price and service for new ones and those used in the past depending on the location
•Negotiation of price with service provider
•Set up service providers for repairs to equipment by entering into SAP
•Manage the schedule and deadlines for delivery and installers on-site

3.Service Calls
•Coordinating the service calls with the on-site customer manager at the store level
•Utilize SAP to enter service providers and track the job, the delivery of parts and the invoice and payment
•Contact the on-site manager to determine schedule and scope of work for third-party service providers
•Research third-party service providers in the area comparing price and service for new ones and those used in the past depending on the location
•Negotiation of price with service provider
•Manage the schedule and deadlines for delivery of parts and service providers on-site
•Receive weights & dimensions from the shop for repair parts
•Prepare the information to ship the needed parts and accessories

Requirements:
Experience:

•2 – 4 years’ experience
•Excellent organizational and leadership abilities
•Outstanding communication and people skills
•Knowledge of the cooking oil management industry’s legal rules and guidelines
•In-depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.)
•Working knowledge of data analysis and performance/operation metrics
•Familiarity with MS Office and various business software (e.g. ERP, CRM). Experience with SAP preferred.

Mancan Temporary Staffing Employment Agency is located at 710 Graham Rd, Cuyahoga Falls, OH 44221. Please feel free to call us at 330-633-9675 with any questions. Please bring 2 forms of government ID and resume with you, or apply online at www.mancan.com/. Industrial, Factory, Warehouse, Clerical, Welding, Administrative, Professional, & skilled jobs available!
Using Google for jobs? Or searching Jobs Near Me? Call Mancan today……….
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