Your Office: McMurray or Select location

Customer Service Representative - Full Time

Code: 663756

Location: NC - Thomasville and High Point

Summary Job Description

• Product line and territories/sales reps will be assigned
• Answer heavy volume of incoming customer calls and emails
 Check order status
 When will it ship; when did it ship
 Short shipments
 Defective Products
 Add to existing orders
 Questions about product; product dimensions
 Product availability
• Enter orders using custom order-entry software
• Utilize custom software to ensure on time, efficient shipping
• Interact with shipping department and manufacturing to assure customer satisfaction
• Follow up on customer order changes
• Enter replacement part orders using call log
• Enter information for credits using call log
• Enter information for RA and replacement order
• Enter catalog/price list requests using call log
• Handle minor freight issues


• Ability to multi task – answer phone and enter orders
• Ability to work in a fast pace environment and meet daily deadlines
• Experience in providing quality customer service
• Superior phone and email etiquette – verbal and written communication skills
• Experience with high volume email correspondence
• Excellent attendance record
• Ability to use various office machines
• Experience using Outlook, Word, Excel and the internet
• Experience in furniture is preferred but not required

• Hours are 8 to 5 with 1 hour for lunch
• Pay to be determined with education and experience plus benefits after 90 days

For consideration apply in person at Mancan Temporary Employment Staffing Agency or online at We take applications Monday through Thursday 9am - 11am or 2-4pm. Please bring 2 forms of government ID and resume. Temporary to permanent positions available. Check out all of our jobs in The Triad Area NC at #GreensboroMancan#Jobs#Greensboro#North CarolinaMancan#Jobs#GreensboroNorth

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