Business Development Representative
Code: 706437
Mancan is currently looking for a BDC for a local high end car dealership.
A Business Development Center (BDC) Representative at a car dealership is responsible for contacting potential customers, answering questions, following up with leads, and scheduling appointments for the sales team.
Typical responsibilities:
• Contact customers by phone, text, and email.
• Respond to internet leads and vehicle inquiries.
• Schedule test drives and dealership appointments.
• Follow up with customers who have not yet purchased.
• Confirm upcoming appointments and encourage customers to show up.
• Provide basic information about vehicles, pricing, and dealership services.
• Maintain accurate customer information in the dealership's CRM system.
• Work closely with salespeople and managers to hand off qualified customers.
• Meet daily/weekly goals for calls, appointments, and customer visits.
• Provide professional and friendly customer service.
Skills employers usually want:
• Good communication and phone skills
• Comfortable making a high volume of calls
• Persuasive but not overly aggressive
• Organized and good at following up
• Comfortable using computers and CRM software
• Able to handle rejection and difficult customers
• Sales or customer-service experience is helpful but often not required
In simple terms: you're usually the person who turns online and phone inquiries into appointments that come into the dealership.
#FLINDC