Customer Accounts Manager
Code: 706745
Now Hiring in Customer Accounts Manager in Chillicothe area will manage the Renewals Department, which is responsible for the renewal payment process. Responsible for achieving company goals in revenue, renewals, and write-off percentages.
Duties and Responsibilities:
Acquisition and Maintenance of Customers
Protect Company assets
Direct immediate contact with all customers who have not renewed their lease agreement(s), both in the field and on the phone
First up to help set and achieve daily, weekly, and monthly revenue and renewal goals
Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
Monitor and recommend payment frequency and renewal-date changes to the General Manager based on a customer's payment history
Document all customer appointments and maintain updated customer information in the store computer system
Monitor the accuracy of customer classifications according to customer payment history and habits
Recommend the use of components from the Account Tool Belt to the General Manager for endorsement
Supervise, develop, and schedule the activities of Customer Account Advisors
Responsible for closing lease agreements per policy as second to the GM
Update renewal's goal board daily
Facilitate returns authorized by GM
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Safely operate a company vehicle
Complete and maintain truck maintenance sheet weekly and route sheets daily
Other tasks as assigned by management
Education and Experience:
High School diploma or equivalent preferred
Required Skills:
The position routinely requires lifting, loading, and "dollying" merchandise 50-300 pounds
All skills necessary to effectively perform all functions in the store
Good communication and interpersonal relationship skills
Strong telephone skills and etiquette
Good organizational skills
Professional groomed appearance
Good driving skills
Ability to work a schedule of budgeted hours varying from 8am to 9pm
Satisfactory MVR (driving record), criminal background investigation with job performance reference check and required testing, a valid Driver's License, and compliance with the Company's Driver Qualification Policy
How to Apply
Apply online at www.mancan.com or apply in person Monday–Friday, 9:00 AM–3:00 PM.
📍 Mancan – Logan Office
1015 W. Hunter Street, Suite B
Logan, OH 43138
📞 740-653-9675
📧 logan@mancan.com