Dispatcher
Code: 707792
Mancan Staffing is hiring a Dispatcher/Two-Way Radio & Security Services for a communication company in Weirton, WV. **THIS IS NOT A REMOTE POSITION**
WORK SCHEDULE: M-F 8:00 AM – 4:30 PM. Flexibility required to work outside normal business hours as needed to meet customer and company service requirements.
PAY: Based on experience $15.00-$18.00.
POSITION SUMMARY
The Dispatcher is responsible for coordinating daily service operations for the Two-Way Radio and Security Departments. This position serves as a primary point of contact between customers, technicians, service managers, and coordinators to ensure service requests are properly scheduled, communicated, and completed. The Dispatcher must demonstrate strong organizational, customer service, communication, and problem-solving skills while supporting the overall success of the service departments.
QUALIFICATIONS:
• Valid driver's license. A company vehicle is provided for authorized work assignments only.
• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational, multitasking, scheduling, and problem-solving abilities.
• Professional demeanor and effective customer service skills.
• Ability to communicate with customers, technicians, technical professionals, and management at all levels.
• Ability to work independently and as part of a team.
• Ability to learn and maintain knowledge of company products, equipment, and services.
• Flexibility to manage changing priorities and occasional after-hours customer needs.
KEY RESPONSIBILITIES
• Assist the Two-Way Radio Service Manager, Security Service Manager, Two-Way Radio and Security Coordinators, and Safety Manager as needed.
• Assume Two-Way Radio Service duties when assigned.
• Receive and respond to customer requests for installation, maintenance, troubleshooting, and repair of radio equipment, security systems, and related communication products and services.
• Schedule and dispatch technicians, coordinate service calls, and work with Service Managers and technicians to ensure timely completion of all service requests.
• Assist with daily department operations, project planning, service scheduling, and escalated customer issues.
• Communicate professionally with customers and internal team members by phone, email, meetings, and other available methods.
• Document customer concerns, service needs, potential causes, and troubleshooting steps.
• Maintain accurate schedules and service records while ensuring compliance with company processes, policies, and values.
• Build and maintain positive customer relationships, promote customer loyalty, and effectively manage challenging situations.
• Install radio equipment and systems at customer locations following appropriate training.
• Maintain working knowledge of company products and services, participate in training and product improvement activities, and support pre-release and beta programs when applicable.
• Share knowledge through documentation, training, technical resources, and customer self-help solutions.
• Coordinate with technical personnel to develop action plans, resolve service issues, and manage escalated cases.
• Demonstrate professionalism, accountability, leadership, teamwork, and a commitment to meeting customer expectations.
• Remain responsive to customer and departmental needs, including occasional after-hours service requirements.
• Effectively manage daily dispatching, scheduling, and technician coordination.
• Ensure customer service requests are properly communicated, prioritized, and completed.
• Manage urgent and escalated service situations, including technically challenging issues.
• Take ownership of customer concerns and work with appropriate personnel through resolution.
• Maintain strong customer relationships through professional communication, responsiveness, and dependable service.
• Demonstrate effective leadership, teamwork, and accountability.
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