Customer Service Agent
Code: 698939
Job Title: Customer Service Rep
Location: Wheeling, West Virginia
Job Type: temp to hire
Pay Rate: $17.75
Schedule: Monday-Friday 8am-5pm
POSITION SUMMARY:
The Customer Service Representative is responsible for answering phone calls in prompt and courteous manner to achieve contractual obligations. Responsible for answering Member's and Provider's questions with a quick and accurate response. They are also responsible for timely completion of all correspondence, faxes, emails, voicemail and reporting functions associated with the Customer Service Department.
QUALIFICATIONS REQUIRED: (Education, Experience, Skills)
1. High School Graduate: prefer 1-2 years college with interest or concentration in health field
2. Strong ability to relate with a variety of people in a non-judgemental manner
3. Strong organizational, verbal and written communication skills
4. Possess some knowledge of the health care system
5. Personal Computer (PC) and Keyboard skills
6. Proper usage of the English Language
7. Courteous manner/even temperament
8. Excellent communication skills
QUALIFICATIONS DESIRED: (Education, Experience, Skills)
1. Previous call center experience
2. Medical Terminology
3. CPT and ICD-9/ICD-10 Coding
4. Familiar with medical and hospital claims
5. Familiar with Prescription Coding (NDC)
6. Familiar with Coordination of Benefits Ruling
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
1. Takes an average of 40-60 calls daily
2. Has established adequate proficiency in using the application necessary to perform the functions of a Customer Service Representative
3. Maintains monthly monitoring score of 90% accuracy or above on the 17 Points of Excellence
4. Demonstrates a complete understanding of departmental policies and procedures
5. Able to perform assigned tasks with minimal supervision
6. Meets requirements on annual performance evaluation
7. Consistently displays a positive attitude and acceptable attendance
8. Increasing improvement in performance and job knowledge
9. Documents calls according to departmental guidelines.
How to Apply:
Visit Mancan Staffing Employment Agency in person during their operating hours:
Address: 1224 Chapline St. Wheeling, WV 26003
Operating Hours: Monday - Friday 9:00 am - 3:00 pm
Required Documents:
When applying in person, please make sure to bring the following documents with you:
-2 forms of government ID
-Resume
For Additional Information:
If you have any further questions or need additional information about the Truck Loader position, feel free to contact Mancan Staffing at (304) 232-0028. Please note that temporary-to-permanent positions are subject to availability, so it's essential to apply promptly and contact Mancan Staffing for the most up-to-date information.
We do offer our temporary employees full benefits such as paid vacation, holidays, 401K, as well as vision/dental/medical. Some of the best companies in the area use Mancan including Fortune 500 companies. It is a great opportunity for you to get your foot in the door with some of the area’s top companies.
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