Customer Services Specialist
Code: 699671
Job Description:
Customer Service members act as the conduit between our customers and our organization. The Customer Service Support Specialist is the primary customer service contact for customers. The Customer Service Support Specialist is the liaison between the Sales Team(s), the customers, and the rest of our organization and departments. This role is instrumental in ensuring that the company delivers accurately on the expectations of our customers.
Essential Functions
· Direct interaction with customers via phone and email.
· Enter and update customer quotes into computer system with high level of accuracy.
· Using ERP system, keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
· Resolve customers' service or billing complaints
· Provides information in response to inquiries about products and services
· Escalate customer issues to manager(s) when necessary
Regular interaction with Marketing, Planning and Finance Teams to ensure departmental and corporate goals are met.
Participate in customer meetings and customer specific project meetings as required by management.
Job Competencies
· Exceptional interpersonal and communication skills.
· Strong customer service orientation.
· Strong problem-solving skills
· Ability to analyze data and utilize various software applications.
· Ability to communicate, interact and maintain effective relationships with customers, peers and other departments at all levels of the organization.
· A strategic thinker with exceptional multi-tasking skills who has a laser focus on
delivering objectives and continually striving for excellence.
· A confident self-aware team member who listens to internal and external input and takes decisive action.
· Open, honest and approachable.
· Must be mature and able to deal with situations in a balanced way. Adaptive and responsive to challenges.
· Understands the importance of company culture and dynamics of change in achieving objectives.
· An independent thinker who can operate in a fast-paced, innovative environment
Travel
· Occasional Travel to Customer Events/Meetings
Qualifications Required
· High school diploma or equivalent.
· 1-2 years of customer service experience and sales support.
· Computer literate and proficient in Microsoft Office applications, Word, Excel and Outlook.
· Keying data entry efficiently and accurately with proficiency in typing/keyboard is required.
· Polished phone demeanor, tone and etiquette is required.
Mancan Temporary Staffing Employment Agency offers our temporary employees full benefits such as paid vacation, holidays, 401K, as well as vision, dental, and medical. Some of the best companies in the area use Mancan including Fortune 500 companies. It is a great opportunity for you to get your foot in the door with some of the area’s top companies. If you have any questions please do not hesitate to call us at 740-623-0511
Apply online at www.mancan.com or stop in as we take applications We take applications Monday, Wednesday, Thursday and Friday 8am-11 & 1pm-3pm. Please bring 2 forms of government ID and resume with you. Mancan temporary staffing employment agency is located at 535 Main St. Please call us at 740-623-0511 with any questions OR SEND RESUME TO coshocton@mancan.com
Check out all of our jobs at www.mancan.com
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