Customer Account Specialist
Code: 699693
Charleston Mancan is assisting a company in NITRO - seeking a Customer Account Specialist.
Full time temp to perm opportunity. Pay is $18/ hour 3-5 years customer service experience and MS office computer skills needed.
Daily activities are to maximize company profitability while providing a hassle-free experience for customers. Interact with customers to provide information in response to inquiries about products and services, handle and resolve customer concerns, update inventory management systems, compile information and generate reports as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Assist in coordinating efforts between support departments to prevent/resolve customer issues
• Communicate with customers concerning orders, receipts, shipments, products, returns and packaging
• Receive and enter orders into appropriate inventory management systems
• Communicate receipts and shipments to customers as requested
• Provide appropriate documents and labels to production personnel
• Communicate with customers when necessary to advise of ship delays and/or obtain information necessary to process orders
• Manage samples per customer requirements
• Generate shipping documents, labels, BOL, customer order files, CoA or any other required documents
• Initiate carriers or tracers when required
• Coordinate receipts and deliveries with shipping and receiving department
• Fill out forms, determine changes for services, update appropriate personnel
• Obtain customer feedback information
• Inventory counting and inventory reconciliation
• Knowledgeable in job responsibilities/tasks for other Customer Account Specialist as assigned; serves as back-up for role as needed
• Perform other duties as assigned
QUALIFICATIONS
• Excellent customer service skills (friendly, courteous and helpful)
• Three to five years' experience interfacing with customers
• Experience in SAP or similar inventory management system desired
• Proficient at computer operation, keyboarding, and internet operation
• Excellent communication skills, including good grammar, voice and diction
• Ability to interpret instructions
• Ability to calculate figures and amounts
• High level of organization
• Excellent time management skills
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to:
• sit
• talk
• listen
While performing the duties of this job, the employee is occasionally required to:
• stand
• walk
• use hands to handle or feel objects, tools, or controls
• reach with hands and arms
• climb or balance
• stoop, kneel, crouch, or crawl
• lift and / or move up to 30 pounds.
Mancan temporary employment staffing agency offers our employees full benefits such as paid vacation, holidays, 401K, as well as vision/dental/medical, referral bonus, direct deposit and weekly pay. Some of the best companies in the area use Mancan temporary staffing including Fortune 500 companies. It is a great opportunity for you to get your foot in the door with some of the area’s top companies. If you have any questions or if interested in the position please do not hesitate to call us at (304) 744.9675.
Mancan temporary employment Staffing agency accepts applications on Mondays through Friday 8am to 3pm. Mancan Staffing is located at: 313 5th Ave. Please bring 2 forms of unexpired government identification and a resume is also helpful.
PLEASE FAX YOUR RESUME WITH SALARY REQUIREMENTS TO 304-744-9100 or Call your LOCAL MANCAN TEMPORARY STAFFING AGENCY @ 304-744-9675 and a Knowledgeable Helpful Staffing Specialist with help you!!!
And remember…If anyone can …MANCAN
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